Profile & Security

The Profile & Security page allows you to manage your personal identifier and safeguard your account through robust credential management.

What Is This Page?

This page centralizes your account identity. It is divided into two primary sections: General Profile Information and Password Management.

Keep your account details up to date:

Display Name: Update how your name appears across the portal and in automated communications.
Immutable Email: For security and licensing integrity, your primary email address is read-only. This ensures that license ownership remains tied to the verified purchasing account. Note: To change your email address, please contact support.

Maintain account security with self-service password updates:

Verification: You must provide your current password to authorize a change.
Strength Requirements: New passwords must be at least 8 characters long. For maximum security, we recommend a mix of uppercase letters, numbers, and special characters.
Confirmation: A second password entry ensures no typos occur during the update process.

Membership Status: Review exactly when your account was created.
Help Integration: Quick links to the support desk are available if you encounter issues with your credentials.

Log in to the Customer Portal.
Click Profile in the sidebar navigation or select it from the user dropdown in the top header.

Incorrect Password Error: If you cannot remember your current password to change it to a new one, use the “Forgot Password” link on the login page to perform a full reset via email.
Update Failed: Ensure all required fields (marked with a red asterisk *) are completed before saving.
Name Not Updating: The name field has a 255-character limit. Ensure your entry is within this range.

Last updated on January 27, 2026