Customer Self-Service Portal
The Customer Self-Service Portal is a secure, first-class architectural surface designed to empower license owners. It provides full transparency into license ownership and allows for autonomous management of software installations and assets.
Overview
Instead of relying on manual support requests, customers can use this portal to manage their entire relationship with the platform. It is strictly separated from the Admin Portal to ensure security and prevent unauthorized access to multi-customer telemetry or management tools.
Who Is This For?
- Direct Customers: Individuals or organizations who have purchased licenses.
- End Users: Users who have been assigned licenses by an administrator.
Key Capabilities
- License Transparency: View live status, keys, and feature entitlements.
- Self-Service HWID Management: Remotely deactivate hardware and domain bindings to free up license slots.
- Secure Asset Delivery: Access product installers and documentation via crytographically signed download links.
- Account Governance: Manage personal profile data, credentials, and notification preferences.
Available Pages
The Customer Self-Service Portal consists of the following core areas:
Dashboard
An at-a-glance summary of account health, total license counts, and recent activity updates.
My Licenses
The central repository for software keys. Includes validation diagnostics to help troubleshoot “Invalid License” errors in the software.
Activations
A management tool for hardware and domain bindings. Allows for remote deactivation of old or retired machines.
Downloads
A secure hub for accessing software packages and product assets associated with your specific entitlements.
Profile & Settings
Tools for maintaining account security (passwords) and personalizing the portal experience (timezones and notifications).
Account Settings
Configure your account preferences, notification settings, and display options.
Profile & Security
Manage your profile information and security settings. Update personal details and secure your account.
Getting Started
- Login: Access the customer portal with your credentials
- Dashboard: View your license summary
- My Licenses: Check your license details
- Activations: Manage your device activations
- Downloads: Access your entitled downloads
Navigation
Use the sidebar menu to navigate between different pages. Each page is focused on a specific task or area of functionality.