Admin Users

Screenshot of the Admin Users page with roles and permissions

What Is This Page?

The Admin Users page manages platform administrators who have access to the Admin Portal. Control who can manage products, licenses, customers, and system settings.

When to Use This Page

• Add new team members — Create accounts for staff who need admin access
• Manage roles — Set permissions (Super Admin, Admin, Operator, Viewer)
• Enable 2FA — Enforce two-factor authentication for security
• Deactivate users — Disable access for former employees
• View admin activity — Check when admins last logged in
• Reset passwords — Help admins who forgot credentials

What You Can Do Here

1. View Admin Users

2. Search & Filter

• Search: By name or email
• Role Filter: All Roles, Super Admin, Admin, Operator, Viewer
• Status Filter: All Statuses, Active, Inactive

3. Admin Roles Explained

Super Admin

• Full system access
• Can create/delete admin users
• Can modify system settings
• Can access all environments
• Cannot be restricted

Admin

• Manage products, licenses, customers
• Create generators and contracts
• View telemetry and logs
• Cannot manage other admins
• Cannot modify critical system settings

Operator

• Day-to-day license management
• Assign/revoke licenses
• Deactivate devices
• View customers and activations
• Cannot create products or generators
• Cannot access system settings

Viewer (Read-Only)

• View-only access to all pages
• Can search and export data
• Cannot create, edit, or delete anything
• Useful for reporting/analytics team members

4. Create Admin User

1. Click “Add Admin User” button
2. Fill in:
   • Name — Full name
   • Email — Login email (must be unique)
   • Role — Select from dropdown
   • Status — Active or Inactive
   • Require 2FA — Enforce two-factor authentication (recommended)
3. Click Save
4. Admin receives invitation email with setup link
5. They set their password and configure 2FA (if required)

5. Edit Admin User

• Click Edit to update name, role, or status
• Cannot change email (it’s the unique identifier)
• Status changes take effect immediately (Active → Inactive logs user out)

6. Deactivate vs Delete

Deactivate (Recommended)

• Sets status to Inactive
• Blocks login immediately
• Preserves audit history
• Can be reactivated later

Delete (Permanent)

• Removes admin account completely
• Cannot be undone
• Audit trail shows “Deleted Admin” (ID preserved)
• Use only for test accounts or data cleanup

Security Best Practices

• Enable 2FA for all admins (especially Super Admins)
• Use strong passwords (min 12 characters, mixed case, numbers, symbols)
• Follow least privilege principle (don’t give everyone Super Admin)
• Deactivate accounts immediately when staff leaves
• Review admin list quarterly (remove unused accounts)
• Use role-specific accounts (don’t share logins)
• Monitor login activity in Logs

Common Workflows

Workflow 1: Onboarding New Admin

Steps:

1. Click Add Admin User
2. Enter details (use company email)
3. Set role based on responsibilities
4. ☑ Require 2FA
5. Status: Active
6. Save
7. New admin receives email
8. They complete setup (password + 2FA)
9. Verify login works
10. Add to internal documentation (who has access)

Workflow 2: Offboarding Admin

Steps:

1. Go to Admin Users page
2. Find the user
3. Click Edit
4. Change Status to Inactive
5. Save (logs user out immediately)
6. Document in HR/IT records
7. After 90 days: Delete account permanently

Troubleshooting

Problem: Can’t create new admin - “Email already exists”

Solution: Email must be unique. Check if account already exists (may be inactive). Reactivate existing account instead.

Problem: Admin can’t login after creation

Solution: Check status is Active. Verify invitation email was sent and not in spam. Resend invitation. Check email address is correct.

Problem: Admin says they have wrong permissions

Solution: Verify role assignment. Some features require Super Admin role. Log out and back in to refresh permissions.

Related Pages

• Profile — Your admin account settings
• Logs — View admin activity and login history
• Settings — System configuration (Super Admin only)

How to Access

Navigation: Admin Portal → Admin Users URL: /admin/admins Shortcut: Ctrl+K / Cmd+K → type “admins”

Permission Required: Super Admin role